If there’s one thing that AppDynamics takes more seriously than application performance, it’s the security of customer data. AppDynamics undergoes a strict auditing process twice a year to ensure that controls across the entire company demonstrate SOC 2 compliance and have been audited and approved by an independent auditing firm. Customers may request AppDynamics’ SOC 2 report at any time.AppDynamics’ data center provider is also SOC 2 Type II certified. In addition, AppDynamics is EU Safe Harbor certified.
AppDynamics’ software agents collect the performance and health metrics of an application, its related dependencies, and underlying infrastructure.
Agents initiate connections to a single controller, which can either be hosted on-premise by the customer or by AppDynamics via the AppDynamics’ software-as-a-service platform. If a customer downloads the AppDynamics’ software agent from the customer’s controller (ie., using the installation wizard provided by AppDynamics), then transport layer security (TLS) for agent-to-controller communication is enabled by default. For other installations, AppDynamics recommends enabling SSL/TLS encryption for agent communications. For detailed instructions please see docs.appdynamics.com. Agents also support outbound HTTP proxies for customers using these security mechanisms. For software user interface access, AppDynamics uses encryption terminated at the server.