Most financial institutions have web and mobile apps these days. To keep up and differentiate from their competition, financial companies need to offer a feature-rich app that gives users an exceptional experience and easy access to their accounts.
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Customers expect an online financial app that is easy to use regardless of device, highly available and performs well, even during peak times. Complex financial app environments, increasing throughput, support for different devices, dependencies on external services (ccard rewards, customer service chat, deposit checks, etc) all contribute to an environment that is constantly changing and difficult to manage.