Challenge: Not so clear picture
“We knew some areas of our site were slower than others, but that was mostly based on hunches?it wasn't a very scientific approach,” confessed Aylward. “And even if we knew the location of the bottlenecks, we didn't know what was causing them or how to fix them. That's the kind of visibility we wanted from an APM tool.”
Aylward decided that purchasing an APM solution was the best way to ensure that Glassdoor's applications continued to perform well as they grew. “Any consumer-facing company should know that users have a lot of options in what websites they use, and that performance is a big part of what informs consumer loyalty,” said Aylward. “We needed a tool to ensure that our website is always operating at peak performance.”
Aylward's team looked at a dozen different APM solutions, but many of the tools did not provide the full visibility Glassdoor needed, or they required too much custom instrumentation and maintenance to be easily deployed and used by its engineering team.