Challenge: Needed end-to-end visibility to identify and resolve performance problems faster
It is critical that EAN's systems remain reliable and any performance problems are quickly identified and resolved as not only EAN's customers rely on them, but they also have thousands of partners worldwide. The EAN operations team had a variety of monitoring tools, which would only highlight the fact that a problem was occurring, but not why. With these tools, it would require a large effort and a lot of time to drill down into the cause of issues.
“We were quite reactive when it came to performance,” said Andrew Mulholland, Operations Architect at EAN. “While the Severity 1 incidents would be worked on straight away, as they'd be clearly highlighted in our existing monitoring, for more minor system issues, we may not be aware of them for many hours.”
EAN needed a tool that would give Mulholland's team end-to-end visibility into their application in production, allowing them to identify and resolve problems faster. So they began looking for an application performance management (APM) solution.